Peekaboo Return Policy

Returns

For Peekaboo products purchased on peekaboogendertest.com, returns may be initiated within 30 days of purchase. Products must be unopened, with closure seal fully intact. A $19 shipping and handling fee will be deducted your refund to cover outbound and return shipping. Items that are opened are not eligible for return or refund. To initiate a refund, please complete this form.

For Peekaboo products purchased at a retailer, please initiate returns directly through the retailer, subject to the retailer’s policy. Lab fees are fully refundable if no sample is received or if testing is inconclusive or rejected for low blood volume.

For Peekaboo products purchased on Amazon.com, please contact us directly with any concerns about product quality and our customer service team will do our best to make things right. If you simply change your mind after purchase, returns may be initiated through Amazon.

Damages or Defective Product

If your product arrives damaged, defective, or if you receive the wrong item, you have 30 days after receiving your item to request a refund. Please inspect your order upon arrival, and contact us immediately at [email protected] if there’s an issue.

If your return is accepted, we may request that you return the product to us so that we may investigate the source of the problem. If necessary, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund.

100% Money-Back Guarantee

We understand that pregnancy is a time of excitement and anticipation, and we know how important accurate results are for expecting parents. We use the most advanced technology and take every measure possible to achieve over 99% accuracy*, but in some rare cases the Peekaboo test result does not match the gender of the newborn.

If this happens to you, we sincerely apologize. We are committed to helping make this right with our 100% Money-Back Guarantee for any funds paid to Peekaboo. To request your refund, please follow the steps below.

Please note that our Money-Back Guarantee applies to Peekaboo tests performed according to the instructions for use and for valid applications (testing for the fetal sex of singleton pregnancies after 6 weeks gestation).

For purchases on peekaboogendertest.com:

Before or within 365 days of your baby’s birth, please email [email protected] with the following:

Proof of Fetal Sex. Please provide one of the following:
- A scan or photograph of your baby’s NIPT results with fetal sex included: The document must clearly display the mother’s name and date of birth, gestational age (how far along the pregnancy is), and the identified gender. Please note that the Peekaboo team may request additional authentication if needed to process your refund.
- A scan or photograph of your baby’s birth certificate: The certificate must be state-certified birth certificate. Feel free to cover your baby’s name for privacy.
- Please note that we cannot accept other documents as proof of gender, such as ultrasounds or other gender test results (besides NIPT), as these methods each have error rates.
Your mailing address: Include your current mailing address for your refund check.
Your order number OR case number: To help us find your initial results in our system, please include either your order number OR your case number, which can be found at the top right corner of your Peekaboo test results report (S-XXXXX-XXXXX).

Once we verify your documents, we will initiate a refund check for the full amount of your purchase. You should receive your check within 4-6 weeks. The check will be from our parent company, Eurofins, and issued by CitiBank.

For purchases at a retail location:

Before or within 365 days of your baby’s birth, please email [email protected] with the following:

Proof of Fetal Sex. Please provide one of the following:
- A scan or photograph of your baby’s NIPT results with fetal sex included: The document must clearly display the mother’s name and date of birth, gestational age (how far along the pregnancy is), and the identified gender. Please note that the Peekaboo team may request additional authentication if needed to process your refund.
- A scan or photograph of your baby’s birth certificate: The certificate must be state-certified birth certificate. Feel free to cover your baby’s name for privacy.
- Please note that we cannot accept other documents as proof of gender, such as ultrasounds or other gender test results (besides NIPT), as these methods each have error rates.
Your mailing address: Include your current mailing address for your refund check.
Your case number: To help us find your initial results in our system, please include your case number, which can be found at the top right corner of your Peekaboo test results report (S-XXXXX-XXXXX).

Once we verify your documents, we will initiate a refund check for the amount paid to Peekaboo directly (e.g. your lab fee). We are unable to refund the purchase price at the retail location. The check will be from our parent company, Eurofins, and issued by CitiBank.

For Peekaboo Pro tests (performed at a clinic):

Please contact your provider to initiate your refund request. Refund amounts will vary and are subject to your provider’s refund policy.